• United Kingdom
Area of expertise
  • Developing Leaders
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  • Working Parents
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  • Women in the Workplace

Coaching Style

My approach is founded on building a candid, yet psychologically safe relationship. I believe self-mastery happens most radically and sustainably through a greater connection with the person you really are, your youest you. When this happens, anything is possible.  This requires us both to show up and work hard.

From this grounding, I draw on my Organisation Development experience to help you to find the path that connects your goals with the organisational objectives by deeply understanding your landscape inside and out.  Throughout our work, clients have described me as “Never afraid to call it out, challenge and ask the difficult questions.  It always gets the brain thinking and no doubt that my better ideas have come from being given this greater awareness” – Head of Investment Banking.

Coaching Specialisms

  • Team coaching – This is a non-negotiable for high performance and effective decision-making, especially in these remote-working times where trust easily erodes and feeling connected hangs on by a delicate thread. Through a systematic and live-learning method, we develop insights, practical tools and processes for growth, acutely tapping into the systemic interdependencies.
  • Team dynamics – I have worked as a thinking partner for Executive Leadership Teams and Boards throughout their life cycle, across a range of business functions in Financial Services, Manufacturing and Third Sector Social Enterprises. We work to dig below the surface of what seems to be happening to what is really happening in the dynamics of teams.
  • Culture Reset – Codifying what culture exists and surfacing what may be required to adapt to the future world of work and your wider landscape.
  • Tension and Conflict – Well-versed in the tension leaders face between showing empathy and flexibility for people whilst also driving a commercial imperative and tackling difficult conversations with efficacy.
  • Working parents in positions of influence.

Training & Qualifications

  • Accredited as an Executive Coach with the European Mentoring and Coaching Council (EMCC) at Senior Practitioner level.
  • Credentialed with the International Coach Federation (ICF) as an Analytic-Network Coach
  • Skilled in Systemic Team Coaching (AoEC)
  • BA in Psychology, and an MSc in Organisational and Social Psychology
  • Post-graduate certificate in Counseling Psychology and Psychotherapy
  • Over the past 20 years, Jacqueline has lived, worked and trained across the US, UK and Australia. She’s a native New Yorker and have lived in London since 2005.

Current Clients

Banking, Private Equity, Wealth Management, Insurance, Senior/Executive Women in transitional roles.


"The six sessions I had with my ECC Coach changed my perspective of coaching. I was initially uncertain (and possibly sceptical) about the benefits of coaching but my coach read me very well and knew when to coax a response out from me by being encouraging and when to firmly push me to see the benefits of reframing some of my previously held positions."

Head of Legal, International Property Group

"Both from my personal experience of ECC’s approach, and from seeing the impact on our company I can particularly recommend their pragmatic approach and their insight into our collective and individual needs."

Senior Leader, Commercial Property Management and Investment Company

"The team is a pleasure to work with, consistently bringing expert advice and guidance, energy and professionalism to the partnership."

Diversity and Inclusion Executive, Multinational Investment Bank

"The coaches at ECC are commercial, pragmatic and highly focused. The coaching they provide on an individual basis has given valuable insight and helped our senior executives to gain greater perspective in terms of managing relationships, prioritising, strategic thinking, influencing and confidence."

Senior Leader, Multinational Retailing Company

"I found my ECC coaching sessions incredibly valuable - for the unique and necessary space I was seeking as a sole proprietor to feel heard, understood and connected to a peer in business. My coaching experience provided a safe space where I could be the real me, and provided a relationship I could truly trust. Thank you ECC."

Manager, Creative Retail Agency