Our global clients repeatedly describe our coaching as sharp and strategic with a pragmatic business focus. Coaching will help your people see themselves more clearly, and gain the insights they need to grow and develop.

But that’s not the whole story. We help them with the right balance of support and challenge to find their answers and the route to change. We are experts in neuroscience, including behavioural, and strategies for performance. That means it’s a long-term and sustainable transformation, and they will feel the benefit long after we have stopped working with them.

Getting the right coach for your leaders can be daunting, but we will help make it easier. Because we have been matching coaches to leaders for years, and we know what works. And our global and diverse team of coaches are the best; we carefully selected each one -all 90 plus of them.

Delia Palfreman

With over 25 years of experience within the financial sector, I have held roles at various levels and managed teams in multiple divisions – Front Office to Compliance Projects. My professional background allows me to understand the issues and challenges that my clients and their teams face. In 2015, I decided to focus on learning and development as an inhouse coach for an investment bank, working primarily but not exclusively with Front Office. I coach in English and Spanish, across diverse cultures and nationalities and have logged over 1200 hours of coaching.

I obtained a law degree while working full time with two young children.

My work experience includes spells at BBVA, HBOS, Citibank, Credit Suisse, Goldman Sachs, Royal Bank of Scotland and most recently NatWest Markets.

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Coaching Style

My style is experimental, systemic, reflective and occasionally challenging, but always sensitive to my client’s needs. Drawing on techniques from constellation work and Gestalt, I encourage my clients to be openminded, curious and willing to experiment and try different approaches.

My motivation derives from supporting and encouraging my clients and their teams to become the best version of themselves in order to excel in achieving their professional and personal goals. I’m able to make my clients feel at ease by creating a non-judgmental safe place where I provide real challenges that trigger self-development and reflection. Clients comment that the skills they develop are life long and career enhancing.

Special Interests

Alignment of leadership style to organisation and teams
Working parents and the behavioural patterns that affect work and family life and performance
Overcoming difficult conversations
Building confidence and resilience

Training & Qualifications

Certificate in Humanistic Counselling (Gestalt Centre)
Accredited Leadership Coach (White Water Group)
Systemic Coaching and Constellations practitioner (The Centre for Systemic Constellations)
Qualified assessor in Emotional Intelligence EQ-i and EQ 360 (psychometric assessment)
Talent Q Certified Training (psychometric assessment – Korn Ferry)
Practitioner and trained in Cohen Brown Sport Coach for Business

Current Clients

Investment and Commercial Banking

Private clients from a variety of sectors both private and public including return to work mothers after maternity and future CEOs of start-ups.

What Our Clients Say

Delia was thoughtful, considerate and probing to make some really powerful observations which have changed my outlook at work and home. I liked her techniques and it's really worked for me and made me more aware of how I function.

MD in Technology, Investment Banking

The six sessions I had with my ECC Coach changed my perspective of coaching. I was initially uncertain (and possibly sceptical) about the benefits of coaching but my coach read me very well and knew when to coax a response out from me by being encouraging and when to firmly push me to see the benefits of reframing some of my previously held positions.

Head of Legal

International Property Group

I found my ECC coaching sessions incredibly valuable – for the unique and necessary space I was seeking as a sole proprietor to feel heard, understood and connected to a peer in business. My coaching experience provided a safe space where I could be the real me, and provided a relationship I could truly trust. Thank you ECC.

Manager

Creative Retail Agency

The team is a pleasure to work with, consistently bringing expert advice and guidance, energy and professionalism to the partnership.

Diversity and Inclusion Executive

Multinational Investment Bank

Both from my personal experience of ECC’s approach, and from seeing the impact on our company I can particularly recommend their pragmatic approach and their insight into our collective and individual needs.

Senior Leader

Commercial Property Management and Investment Company

The coaches at ECC are commercial, pragmatic and highly focused. The coaching they provide on an individual basis has given valuable insight and helped our senior executives to gain greater perspective in terms of managing relationships, prioritising, strategic thinking, influencing and confidence.

Senior Leader

Multinational Retailing Company

What’s different about coaching interventions?

Assumptions made about coaching

A client centric focus

What’s different about coaching interventions?

Assumptions made about coaching

A client centric focus

Region

Area of expertise

Delia Palfreman

Executive Coach

Coaching Style

Special Interests

Training & Qualifications

Current Clients

What Our Clients Say

What Our Clients Say

UK Office

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